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Ops SMART
This Business Simulation allows you to manage your own Passport Services of the Atlantis Federation. Learning the fundamentals of Operations on the go, you will need to make decisions about bettering the passport office services.
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This Business Simulation allows you to manage your own Passport Services of the Atlantis Federation. Learning the fundamentals of Operations on the go, you will need to make decisions about bettering the passport office services.
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Not subjective to any role in particular. Anyone willing to master financial concepts will love this Simulation.
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A great opportunity to hone your Cognitive, decision making, time management and many interpersonal skills
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This simulation is structured to be completed within 7hrs
This Business Simulation allows you to manage your own Passport Services of the Atlantis Federation. There 55 passport centers spread across the Federation and they are all operating below their optimal capacity. A study conducted by an independent organization throughout the Federation on the services provided from the Federal Government called out the Passport Services as the worst-performing public service institution.
When you are familiar with the basics of operations, you will have to take decisions regarding improving the services offered by the passport office. What good is information when it is not utilized? Are you ready to take this challenge? It's not simple however, it's not impossible too!
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Note: Learner can learn at their own pace. Available in ‘Learn’ & ‘Reflect’ Mode.
SimBYTE 1 introduces you to the Operations Universe and the levers that make it. Explore the Operations Management challenge at hand.
In this SimBYTE, you will get a hands-on practice on the critical pieces that drive operations. This SimBYTE is a window to the operations you are expected to set-up and run.
Have a clear plan before you go ahead with your hiring. Set your target parameters right and start hiring the resources based on a combination of skill level and experience.
The three must know financial metrices for Operations folks are discussed and experienced in this module.
There is no operations without constraints. Unless you know your way around them, this can be a showstopper. Explore the obstacles and turn them into opportunities by understanding and implementing the TOC model and Activity Costing
After having laid the foundations for your shops in the previous SimBYTEs, you will nowbegin to execute your decisions. You are required to run Operations for 4 months and the operational performance of Month 04 will determine if you are successful in securing the deal from Atlantis Federation. Each SimBYTE from here on is a Month in the simulation timeline.
Operations with a strong workforce management plan almost always meets deadlines. Yes, there are constraints beyond your control, but good ships are built for high seas. Explore WFM fundamentals and Talent management in this section of the Simulation.
All work and no fun makes a dull team. Review the report for Month 02 Operations and explore employee engagement activities that help you balance performance with staff welfare.
Review Month 3 results and reflect on the gaps in planning and execution. Analyse the defects report and implement a strong quality assurance process to ensure defects are detected and corrected before they reach the end users.
Cost, Quality & Timelines - the three critical aspects that determine the success of any business. Excelling in one and dropping the ball on the others is not an option. The efficiency of your operations will be measured by the balancing act of the three. Let us see if you are eligible to apply for the public tender. We will use your Month 4 results to check your eligibility to apply for all the 70 passport offices.
Number of Assisted Sessions:4 (Recommended) Max capacity per SME per Session: 21
Duration: 60-90 minute
Participants must complete SimBYTE 1 to 3 before Next Session: Checkpoint 1.
Introduction to the Operations Universe and the levers that make it. In this path, you will be introduced to the challenge at hand.
In this path, you will get a hands-on practice on the three critical pieces that drive operations. To understand a process, first start with a SIPOC test. This path will help you understand the operations you are expected to set-up.
Have a clear People Policy before you go ahead with your hiring. Unless you know what to expect from people, don’t blame them if they don’t meet your expectations.
Duration: 60-90 minute
Participants must complete SimBYTE 4 to 6 before Next Session: Checkpoint 2.
The three must know financial metrices for Operations folks are experienced in this path.
There is no operations without constraints. Unless you know your way around them, this can be a showstopper. Explore the obstacles and turn them into opportunities by understanding and implementing the TOC model and Activity Costing
What gets measured, gets improved! Management Information Systems are truly the eyes of any operations floor today. Understand and leverage the fundamentals of MIS and minimize surprises.
Duration: 60-90 minute Participants must complete SimBYTE 7 to 10 before Next Session: Grand Finale
Operations with a strong workforce management plan almost always meets deadlines.Yes, there are constraints beyond your control, but good ships are built for high seas. Explore WFM fundamentals and Talent management in this section of the Simulation.
Productivity is a function of Skill, and Skill is a function of two strategic levers: Training and Coaching. The benefits of these investments are derived over time. The sooner the investment, better the harvest.This path is dedicated to the two must do operational Engagements.
Cost factors can get customers to try your product or service once. Quality is what gets repeat orders. In this path,we introduce you to two Quality related concepts every Operations leader must know.
Quality at the cost of time, timeliness at the mercy of Quality and Cost; none of them are sustainable. Getting this balance right is important. This path helps you conclude your Operational decisions and its outcomes.
60-90 minute. Your facilitator will collate the reports from the simulator and prepare the dashboard for discussion during the Grand Finale.
Capabilities Assessed: Data Normalization, Data Visualization, Data Analysis, Decision Making
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